Tips for Building a Customer-Centric Culture in Your Organisation

As you already know, every business or organisation exists to satisfy certain needs, solve specific problems and meet customer demand. Without customers for the products and/or services your company offers, you have no business in business. Your customers run the show: they make your company profits, pay the salaries of your employees and ensure your … Continue reading Tips for Building a Customer-Centric Culture in Your Organisation

My (Not Really) Customer-Centric Return Experience

Image source: maxart/Shutterstock.com modified by Tim-Frederik Kohler When it comes to managing returns and refund requests from customers, many companies today are barely prepared. As I have experienced myself, even the big corporates are lagging - what is this article all about.  In most cases, many organizations are too focused on reducing the number of … Continue reading My (Not Really) Customer-Centric Return Experience

Marketing Management & Customer Centricity

Unlike in the past, where the product and brand are at the centre of the company, Rethinking Marketing[1] is all about customer-centricity. It explains why the right culture, incentives and customer-centric strategy must be created and driven from the top to be successfully implemented. Today, companies have the opportunity to interact with their customers and … Continue reading Marketing Management & Customer Centricity

3 Signs Your Company Is Not Customer-centric

"Customer is king!" This age-old business mantra underlines the importance of the customer in every business. What I believe the truth is, most entrepreneurs understand the importance of the customer and talk about providing quality customer experience, yet a significant number of companies are still a long way off ensuring their business functions like a … Continue reading 3 Signs Your Company Is Not Customer-centric

Vietnam’s Manufacturing Export Industry

Vietnam is a very vibrant country, with a young population and is also the youngest member of the “Tiger Club Economies”.[1]In my opinion, it is becoming more and more interesting as an export-oriented manufacturing base for foreign companies.  The objective of this document is to provide an overview of the macroeconomic trends and risks for … Continue reading Vietnam’s Manufacturing Export Industry

Lessons Of The 2008 Financial Crisis

More than a decade has passed since the financial crisis that nearly plunged the global economy into a prolonged depression. The investment bank Lehman Brothers - a casualty of the subprime mortgage meltdown - imploded in September 2008. Contagion spread to major financial institutions in America and Europe. As a result, banks abandoned lending money … Continue reading Lessons Of The 2008 Financial Crisis

How Digital Tools Can Improve Employee Productivity

I believe that the importance of employee productivity in the workplace is a reality no organization can ignore. I also believe that E-Mail is killing productivity. By encouraging more effective output and collaboration in the work environment, it becomes easier to boost overall team performance. However, even this could be especially challenging for any business. … Continue reading How Digital Tools Can Improve Employee Productivity