Reflecting on Covid-19… Singapore’s Mastery

This is a praise and salute to everyone fighting the virus on the frontlines in Singapore, especially the healthcare workers. This is also a tribute to the Singapore government who is doing an excellent job and taking this so seriously. Here is my little story: February 27 It was a Thursday morning; I was feeling … Continue reading Reflecting on Covid-19… Singapore’s Mastery

Cultural Intelligence in Modern Day Leadership

Sometime in the past, having a high Intelligence Quotient (IQ) was an essential element of leadership. Over time, emotional intelligence (EQ) complemented this ability to quickly and intelligently analyze facts. I'm convinced that leaders with a high degree of emotional intelligence are able to connect with their audience and engage them in a personal and … Continue reading Cultural Intelligence in Modern Day Leadership

Bias that Emerges from Unconscious Beliefs

Unconscious beliefs refer to the way we categorize people of certain social groups, drawing our conclusions from unique visible features, personal experiences or, more commonly, from the media or other people. The media plays a big role in the formation of unconscious beliefs when there is little to no time to engage in meaningful conversations … Continue reading Bias that Emerges from Unconscious Beliefs

Signs of a Customer-Centric Leader

Customer satisfaction requires the wholehearted commitment of the organization to the idea of customer-centricity. However, the leader is very crucial in this chain to ensure a successful customer experience. Being a customer-centric leader requires an understanding of what leadership entails. A leader must mobilize others to believe in and execute a particular strategy and deliver … Continue reading Signs of a Customer-Centric Leader

Why Empathy is Very Important in Modern Leadership

Most people do not consider empathy as a vital quality for effective leadership. Leaders are typically expected to be tough, controlling, and diligent visionaries who set employ their force of personality to chat firm course for the organization, and lead people through that path, right? Maybe the “command and control” tactic was an effective leadership … Continue reading Why Empathy is Very Important in Modern Leadership