Image source: maxart/Shutterstock.com modified by Tim-Frederik Kohler When it comes to managing returns and refund requests from customers, many companies today are barely prepared. As I have experienced myself, even the big corporates are lagging - what is this article all about. In most cases, many organizations are too focused on reducing the number of … Continue reading My (Not Really) Customer-Centric Return Experience
"Customer is king!" This age-old business mantra underlines the importance of the customer in every business. What I believe the truth is, most entrepreneurs understand the importance of the customer and talk about providing quality customer experience, yet a significant number of companies are still a long way off ensuring their business functions like a … Continue reading 3 Signs Your Company Is Not Customer-centric
Working as a CSO, one could think that of course, you must be customer-centric... But I noticed that some of my peers don't really understand what customer centricity actually means, they are still too much “product” focused.
Companies in any industry are heavily reliant on their sales teams to bring in revenue. That means a lot of responsibility and pressure on sales managers and individual team members alike. Mangers naturally want to encourage their teams to succeed, but that’s easier said than done. Some, in a bid to motivate their team to … Continue reading Driving your sales team to success with the right support
A couple of days back I shared a post with the title "How Companies Can Take Advantage Of The BlockchainTrend?" and I got lots of DM in regards to this subject and had very interesting conversations! For me, the sales process makes the world of a difference between stabbing in the dark versus making concerted, … Continue reading B2B Sales Management & Blockchain
For industrial companies, global expansion offers the promise of opening up new markets and opportunities and is often a natural next step after home market success and stability. The value a company creates in its home market can be applied to customers around the world. However, expanding globally comes with its own challenges and success … Continue reading Lessons in global expansion