My (Not Really) Customer-Centric Return Experience

Image source: maxart/Shutterstock.com modified by Tim-Frederik Kohler When it comes to managing returns and refund requests from customers, many companies today are barely prepared. As I have experienced myself, even the big corporates are lagging - what is this article all about.  In most cases, many organizations are too focused on reducing the number of … Continue reading My (Not Really) Customer-Centric Return Experience

3 Signs Your Company Is Not Customer-centric

"Customer is king!" This age-old business mantra underlines the importance of the customer in every business. What I believe the truth is, most entrepreneurs understand the importance of the customer and talk about providing quality customer experience, yet a significant number of companies are still a long way off ensuring their business functions like a … Continue reading 3 Signs Your Company Is Not Customer-centric

Driving your sales team to success with the right support

Companies in any industry are heavily reliant on their sales teams to bring in revenue. That means a lot of responsibility and pressure on sales managers and individual team members alike. Mangers naturally want to encourage their teams to succeed, but that’s easier said than done. Some, in a bid to motivate their team to … Continue reading Driving your sales team to success with the right support

Lessons in global expansion

For industrial companies, global expansion offers the promise of opening up new markets and opportunities and is often a natural next step after home market success and stability. The value a company creates in its home market can be applied to customers around the world. However, expanding globally comes with its own challenges and success … Continue reading Lessons in global expansion